BRL not responding mails

I sent 3 mails of urgent need and it's been a week, still
no replies. Is it normal? Because contact form says it takes 48 hours at most to get a reply.

Well don't forget that the DNS servers were all over the place this week, so it wouldn't hurt to resend. I gave up waiting for a reply to the ( non-urgent ) email I sent about ten days ago, so I wouldn't say it was abnormal.

I don't want to spam if it's normal. I got a reply for one of
them on the 3rd day. They are all about the same problem, and
other 2 mails are the ones they wanted from me, including
some information about my account. Anyway, as you said, nothing
to do but wait. I'll resend them tomorrow maybe.

Thanks.

Hi,

The last server crash at the old host also took out our email system and it took them ages to fix it, so email contact has been a bit hit and miss over the last couple of weeks.

The new server is, so far at least, looking way more solid than the old one, so here's hoping service will return to normal ASAP.

Allright Mark, thanks for the quick response. I'll resend the mails now to simonh@... then.

Should everyone else resend emails to Simon? Or just resend it to support?

Hi,

Please use the form on the 'contact' page if possible, as we can (and did) redirect this to a temp email address if things go wonky.