Catastrophe! Help!

Miscellaneous Forums/General Discussion/Catastrophe! Help!

My new macbook pro has completely given up the ghost on me. I installed bootcamp and winxp on it, and just tried to install photshop but the disc would not be recognised in xp and everything just crashed. So eventually I just had to reset, and turn it on again. Now it simply goes to a white screen. It seems to be choosing to boot winxp, and then the disc in the slot is freezing it. I can't boot in osx, and I can't eject the disc whatever I do. I've tried holding down the mouse button as I boot, holding alt, delete, this that, everything...

Try booting with holding down C (if I remember correctly) - the idea it will try and boot the hardware test system (and let you eject the CD so that you can install the OS boot CD).

Whilst I doubt it a hardware test, it would be a good idea to test it all. Might also be wise to reset PRAM.

From the Apple site...


The drive doesn't eject discs

1. If the drive ejects discs slowly or appears to be struggling, insert and eject a disc several times.
2. If the drive does not eject discs, press the F12 key or, on original PowerBook G4 computers, the manual eject button located on the side of the slot. Holding down the trackpad button during startup should also eject a disc.
3. Reset the parameter RAM (PRAM) and/or the Power Manager (PMU). PMU reset instructions for iBook G4/PowerBook G4 or for MacBook/MacBook Pro (both 15-inch and 17-inch models).
4. If the disc still does not eject, contact Apple to arrange for service.



Doesn't look good if you can't get the disk out by holding down the trackpad button! I've got a MacBook Pro myself and have only just noticed that there's no little hole that you can use to manually eject a disk.

Hope you sort it.

Nope, none of that works unfortunately... Damn it. Thanks anyway. I think I might well take this back and get a refund. It's no use if the WinXP partition doesn't work perfectly.

As long as you dont mention Bootcamp (after all, it is in beta), you should be okay.

What did you expect with Microsh*t? Curse that crap to hell and back.

How is this Microsofts fault?

Microsoft bashing is so cliche.

I thought *everything* was Microsofts fault?

Well the way I see it, there are plenty of perfectly valid reasons not to like Microsoft, without having to make stuff up, or blame them for something that's only marginally their fault.

As long as you dont mention Bootcamp (after all, it is in beta), you should be okay.

What, you mean they might not take the machine back because a program I downloaded from the apple website resulted in my mac completely locking up from putting a disc in it? That's ludicrous! I'm not spending over £1600 to have a machine that has to be serviced every time I put a disc in it that it doesn't read.

Can you actually take the entire CD drive out, then boot your Mac, slide it back in, see what happens :)

No, I'm not about to get handy with a mallet and a screwdriver when I don't know what I'm doing! But I've booked it in for a service and talking to my friend who's just got the same macbook, it sounds like my dvd drive might be dodgy as it's always been quite noisy. Not grinding, but loud whirring on startup and on inserting a disc. So hopefully Apple will just replace the drive and it'll be fine. I'm still umming and ahhing about going back to PC though...

Standard CD Rom Drives all have this little hole on the front. You have to use a bended paper clip, push it carefully into the hole, the drive should then open even when the machine is off. That said, I wouldn't be surprised if a mac has something else than a standard CD Rom drive (maybe something pricey very special)

I'm sick of coincidence where microsoft is concerned...it is their fault. Notice how 'it seemed to be booting into XP' without any choices being offered - Now there's a coincidence. Typical!

Windows was never designed to run on the mac so how is that MS's fault.

If apple has buggy software that causes problems with the windows install on some of their systems its entirely their fault since they wrote the software thats supposed to allow dual boot.

Standard CD Rom Drives all have this little hole on the front. You have to use a bended paper clip, push it carefully into the hole, the drive should then open even when the machine is off. That said, I wouldn't be surprised if a mac has something else than a standard CD Rom drive (maybe something pricey very special)


Except the Mac 'form over function' mantra meant they didn't bother to include the ejection hole on many/most of their lineup.

here's what I found with a quick search.

Solutions

First try the normal methods to remove the disc. Drag its icon to the Trash can in the dock or 'Eject' in the file menu.

Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the computer has started up.

Using Toast Titanium; choose the EJECT DISC from the menubar.

Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder
Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.

Restart the computer while holding down command-option-o-f, to enter the open firmware dialogue. At the command promp, enter "eject cd" without the quotes, and press return. The disk will pop out. Then type "mac-boot" without the quotes. Press return, and the computer will continue the startup.
Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close it.

Yeah, no ejection hole. I took it up to the apple store, and after a few tests he started booking it in. After about 5 minutes of it being on, the disc spat out! My friend now remembers reading about this on another forum. We tried other discs, and they were fine. We tried the offending disc in different drives - fine. But then we tried the offending disc in the macbook drive, and the same thing happened. But, it ejected after about five minutes again. I hadn't left it running that long with a blank screen before.

He's still taken it in for thorough testing (and a sticky shift key needs fixing anyway) but altogether disconcerting. I'm going to make a copy of the offending disc and try the copy when I get my macbook back.

Hmmm. Not filled with confidence about my mac now...

What, you mean they might not take the machine back because a program I downloaded from the apple website resulted in my mac completely locking up from putting a disc in it? That's ludicrous!

Why ? Its beta, and thus could be unstable - hence the reason they mention not putting it on commerical machines...

However, I've had no problems with Bootcamp. I did have Windows crash whenever it was used once (without fail), but I got that sorted.

hence the reason they mention not putting it on commerical machines...
They'll probably be good about it; after all, it's a bug and the purpose of a beta is to fix problems. If they are serious about making Bootcamp a good product (which they seem to be serious about), they'll probably want to take a look at it.

It's not for commercial machines (eg: Machines that are very important), but that doesn't mean they don't want people downloading and running it. It's a public beta for a reason :)

Indeed - but it does come with risks. One of which is it could do dodgy things to the computer.

Yep - on hindsight this couldn't be MS's fault. I'm just so sick of MS bullsh*t that I do now jump to the worst conclusions regarding them. I admit it.