I ever joined Bulldog Broadband.
Trust me people. This company/ISP is so crap that I don't think theres a bad enough word to describe them.
Today they debited from my account £275 for one months worth on Broadband Internet access. The connection since it was installed has been disconnecting twice a minute and never stops. Technical support staff were imported from the jungles of the Amazon as only Apes and Monkey brains seem to man the Bulldog Tech lines.
I called the billing Dept and asked why I had been charged so much money and was told that it was a standard charge for the Bulldog service. I pointed out how ridiculous what I had been told sounded then the line went dead. I call back and speak again to Billing and was told it was an administartion charge. Are you serious?, I said. I was put on hold for 30 minutes then when someone finally got back to me I was told that it was an error with Billing and that I would get my money back. Lets hope.
Next step was to sort out the disconnection. I call up Tech support and wait 1 hour in a queue. When I finally get through I describe the disconnections and the solution I'm given is to contact my ISP. I said you are my ISP. I @#!* you not. I was put on hold for 5 minutes then Tech support came back and said that my line couldn't handle the 8MB service. He said he would reduce it to 4MB. I now have a 4MB connection that disconnects every minute and stays disconnected for quite a while. I call up Tech support again and again tell them I'm getting diconnected. I was put on hold for 10 minutes and when someone got back to me I was told that my line couldn't handle the 8MB service and that it would be reduced to 4mb. I explained that they'd already reduced me to 4mb and that it didn't solve the problem.
You know what? I could go on typing to tell you the whole story but I really can't be arsed. Bulldog are @#!*.
You have been warned.
Trust me people. This company/ISP is so crap that I don't think theres a bad enough word to describe them.
Today they debited from my account £275 for one months worth on Broadband Internet access. The connection since it was installed has been disconnecting twice a minute and never stops. Technical support staff were imported from the jungles of the Amazon as only Apes and Monkey brains seem to man the Bulldog Tech lines.
I called the billing Dept and asked why I had been charged so much money and was told that it was a standard charge for the Bulldog service. I pointed out how ridiculous what I had been told sounded then the line went dead. I call back and speak again to Billing and was told it was an administartion charge. Are you serious?, I said. I was put on hold for 30 minutes then when someone finally got back to me I was told that it was an error with Billing and that I would get my money back. Lets hope.
Next step was to sort out the disconnection. I call up Tech support and wait 1 hour in a queue. When I finally get through I describe the disconnections and the solution I'm given is to contact my ISP. I said you are my ISP. I @#!* you not. I was put on hold for 5 minutes then Tech support came back and said that my line couldn't handle the 8MB service. He said he would reduce it to 4MB. I now have a 4MB connection that disconnects every minute and stays disconnected for quite a while. I call up Tech support again and again tell them I'm getting diconnected. I was put on hold for 10 minutes and when someone got back to me I was told that my line couldn't handle the 8MB service and that it would be reduced to 4mb. I explained that they'd already reduced me to 4mb and that it didn't solve the problem.
You know what? I could go on typing to tell you the whole story but I really can't be arsed. Bulldog are @#!*.
You have been warned.